Believe in the Magic Faux Suede Pillow

At Sea Ranch Co, we believe in sustainable production. Every item you order is made specifically for you, which eliminates waste and overproduction.

Because of this custom creation process, all sales are final. We cannot accept returns or exchanges if you ordered the wrong size or simply changed your mind. We highly recommend checking the size guide on each product page to ensure the perfect fit!

Did we make a mistake?

If your gear arrives damaged, or if there is a printing error, we’ve got your back.

Our team will do everything possible to correct the situation and provide the most suitable solution to you.

Please note that a free reprint is not offered in these cases:

• Lost orders with an incorrect delivery address provided by your customer
  
• Products that were received as requested; however, your customer wishes to have another size/color instead
  
• Garments with a minor size deviation from the size guide measurements (below 1")
  
• Low-quality prints caused by a low-quality design
  

Please email us at returns@searanchco.com within 30 days of delivery with a photo of the issue. You don't need to deal with the hassle of mailing it back—we’ll arrange a free replacement or a full refund right away.

Note

Minor variations in print placement (up to 0.5") are standard in the printing process and are not considered defects.

Lost packages

In case the package has been lost, the first thing to do is to check whether the submitted address is 100% accurate. Even a single missing letter or number can cause a delivery failure.

If the address is correct, please make sure to contact the local post office . Occasionally, we see that upon arriving at the destination city, the package is stored at the local post office and the recipient has to collect the package from there.

After both of these steps have been completed, please email us at returns@searanchco.com. We will investigate it further and offer a free reprint if we determine that there was no error on your part.

Returning orders

In case an order is returning to the Print Provider’s facility due to an incorrect or incomplete address, our Support Team can provide the option of either a reprint with an additional charge or a partial refund.

Note

If you choose to proceed with a reprint, the usual production times will apply.The production time for an order depends on various factors, including the time of year, product availability, and order size. In general, most orders are shipped within 2-7 business days after the order is submitted.

However, it’s important to note that the fulfillment timeframe may vary for each order.

Occasionally, the order fulfillment may take longer than initially expected. This may be caused by one of the following:

• The garment is out of stock and needs to be ordered from the supplier (if the delay is just a few days, the Print Providers do not necessarily inform us).
  
• The product did not pass the post-production quality check and needs to be reprinted to ensure a high-quality standard.
  
• The order contains 12 or more item
  

DTG print odor

You may notice a faint, sometimes slightly vinegary, scent on new direct-to-garment (DTG) printed items. This is a normal part of the printing process and will disappear after the first wash. Remember to wash printed garments cold, inside out, and tumble dry low.

DTG pre-treatment residue

Garments, particularly lighter colors, can sometimes arrive with visible pre-treatment residue. This pre-treatment solution is crucial for direct-to-garment (DTG) printing, helping the ink bond to the fabric. The residue is normal and usually washes out completely with the first wash. Remember to wash printed garments cold, inside out, and tumble dry low.